Method

Our proven method applies to every project. We listen to you to understand your needs. We immerse ourselves in your world. We record processes across all participants. We design the interface and create a blueprint for development. We configure, code, test and deliver. We drive projects to completion, and provide premiere ongoing support.

Our method encompasses three distinct phases: analyze who and what, design how it works, and execute, make it go.

analyze
who + what

We immerse ourselves in your business and dissect what you do and how you do it. We interview to verify the As is process so we can define the To be future state. We help you understand short-term and long-term solutions, costs, and benefits of each. Most important, we develop a clear picture of who we are serving. Then we work with you to balance competing priorities. Your budget may be limited. Maybe you need it yesterday. Or maybe your base technology is not where it needs to be. Whatever the challenges, we partner with you to solve your problem. Some of the artifacts of this phase include:

  • Personas, user stories, user journeys
  • Content inventory and prioritized features 
  • Framework, navigation
  • Schematics, wireframes, screen flows
  • Intranet platform options

design
how it works

Once we have identified the audiences or customers and what we need to accomplish, we work on the best solution. Our focus is to create a relevant experience. We create a design system that keeps the visitor oriented and grounded. Interactions are intuitive so that the user is not lost or confused and can get work done. Design has three distinct areas that need consideration:

Information architecture: everything from the navigation, menus and site structure to specific metadata and taxonomy that will be used across the Intranet in support of organization and search.

User interface: look and feel of the screens, branding expression, integration of external systems, screen flows, and journey maps. 

Technical coordination: design within system constraints, push the platform
Some of the artifacts of this phase include:

  • Branding and design system
  • User experience
  • Personalization and relevant content
  • Tool integration
  • Editor-friendly page construction

execute
make it go

Delivering the system starts with configuring the selected platform and continues with integration. User Acceptance Testing ensures we meet the goals. User guides, role-based training and knowledgebases spread the word. In this phase, we do the heavy lifting, land the plane, get it done, get it right. There is nothing is worse than a site or app that doesn’t work. Yet the goodwill created by a system that is responsive and performs well cannot be understated.

  • Off-the-shelf configuration
  • Agile approach
  • Training
  • Content generation
  • Project management, sprint cadence, budget tracking, reporting, 

what’s next?

To grow and succeed, you need a development partner with the skills and perspective to understand your business and offer real solutions. With 2Plus2, you work with a team of professionals who have been refining our skills and chemistry for more than 20 years.

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